Shipping Policy
Shipping Policy
Last updated: June 2026
1. Processing Time
Orders are processed within 1–2 business days (Sunday–Thursday, excluding Saudi public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Domestic Shipping (Saudi Arabia)
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3–5 business days | SAR 25 |
| Express | 1–2 business days | SAR 55 |
| Free Shipping | 3–5 business days | Free on orders over SAR 300 |
3. GCC Shipping
We currently ship to Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, and Oman. International shipping rates and delivery estimates are displayed at checkout.
4. Tracking Your Order
Once your order ships, you'll receive a tracking number by email. You can track your shipment directly on the carrier's website.
5. Delays
Delivery times are estimates and are not guaranteed. LumiOral is not responsible for delays caused by carrier issues, customs, or force majeure events. If your order is significantly delayed, please contact us at mashari.alshalhoub@gmail.com.
6. Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders lost or delayed due to incorrect address information.